Contact Us

You can contact us using the widget at the bottom right of this page or Send an email to service@meletrix.com.

Please include the following information:

• Your order number.
• A brief description of the problem you're experiencing. Please feel free to include images / videos if possible.

Please make sure to send the email from the email address associated with your meletrix.com account.

NOTE：If we are unable to respond to your email in a timely manner, we appreciate your understanding. Please reach out to us through the following channels so we can promptly address your concerns:

1.Join our Discord and send us a direct message: You can find our team members on the right side of the menu bar in any chat on Discord.（Join Discord）

2.Join our Discord and create a support ticket. (Discord ticketing method: support-ticket)

Send an email to service@meletrix.com with the following information:

• Your name.
• The store you bought the item from.
• The date of purchase.
• A brief description of the problem you're experiencing. Please feel free to include images / videos if possible.