Contact Us

Customer Support

For products purchased on meletrix.com

You can contact us using the widget at the bottom right of this page or Send an email to service@meletrix.com.

Please include the following information:
  • Your order number.
  • A brief description of the problem you're experiencing. Please feel free to include images / videos if possible.

Please make sure to send the email from the email address associated with your meletrix.com account.

NOTE:If we are unable to respond to your email in a timely manner, we appreciate your understanding. Please reach out to us through the following channels so we can promptly address your concerns:

1.Join our Discord and send us a direct message: You can find our team members on the right side of the menu bar in any chat on Discord.(Join Discord

2.Join our Discord and create a support ticket. (Discord ticketing method: support-ticket)

    For products purchased elsewhere

    Send an email to service@meletrix.com with the following information:
    • Your name.
    • The store you bought the item from.
    • The date of purchase.
    • A brief description of the problem you're experiencing. Please feel free to include images/videos if possible.

      General Inquiry

      Please email to service@meletrix.com to contact us.

      Business Inquiry

      Please email to business@meletrix.com.

      📩 We're Here to Help

      Please reach out to the right team for faster assistance:

      💬 Customer Service

      • Pre-sales consultation
      • Order status & shipping inquiries
      • After-sales service & technical support
        📧 service@meletrix.com

      🤝 Business Cooperation

      📢 Media & PR

      🕒 Business Hours:
      Monday – Friday, 9:00 AM – 6:00 PM (Beijing Time)